Refund policy
At Bold Fit Studio, we believe that comfortable clothing helps create happier mornings, more restful evenings, and greater confidence in everyday routines. Our collection of boys’ pajamas and socks is selected with attention to comfort, practical wear, softness, and everyday versatility.
We understand that online shopping sometimes involves uncertainty. A pajama set may fit differently than expected, a pair of socks may not feel quite right, or an item may arrive with an issue that was not apparent when ordering. Our Return and Refund Policy is designed to provide a clear, considerate, and organized process for resolving these situations.
This policy applies to purchases made directly through our website and is administered by TG HARP HOLDINGS, LLC.
1.2 Return Eligibility
Customers may request a return within 30 calendar days after the date of delivery.
To qualify for a standard return, merchandise must generally meet the following conditions:
- The item is unused, unworn, unwashed, and in its original condition.
- Original tags, packaging, labels, and included accessories remain intact where applicable.
- The item has no stains, odors, damage, alterations, or signs of wear.
- The return request is submitted within the applicable return period.
- The product can be reasonably identified as an item purchased from Bold Fit Studio.
For boys’ pajamas and socks, we pay particular attention to hygiene and product condition. Socks that have been worn, washed, or otherwise used are generally not eligible for a change-of-mind return. Pajamas that have been worn or washed may also be excluded from standard returns, except where applicable law requires otherwise or where the product is defective or incorrectly supplied.
A customer should contact us before mailing merchandise back. Unauthorized or improperly packaged returns may experience processing delays.
1.3 Items That May Not Qualify for Standard Returns
The following situations may make an item ineligible for a standard preference-based return:
- Socks that have been worn, washed, or used.
- Pajamas showing signs of wear, washing, stains, fragrance, or damage caused after delivery.
- Items altered, repaired, or modified by the customer.
- Products returned without necessary identification or order information.
- Merchandise returned after the 30-day request period.
- Items identified as final sale, where that designation was clearly disclosed before purchase and is permitted by law.
These limitations do not eliminate rights relating to defective, misrepresented, or incorrectly delivered merchandise.
1.4 How to Request a Return
To begin a return, email [email protected] with the following information:
- Customer name.
- Order number.
- Email address used at checkout.
- Name or description of the item.
- Reason for the return.
- Photographs, if the product is damaged, defective, or incorrect.
Our customer service contact, Jordan Bernardo Cornelius, or an authorized representative will review the request and provide return instructions.
Please do not send merchandise to the return address before receiving confirmation of the return procedure.
1.5 Damaged, Defective, or Incorrect Merchandise
We want every order to arrive in a condition suitable for its intended use. If your package contains damaged pajamas, defective socks, an incorrect size or product, or merchandise that materially differs from the description, please contact us as soon as reasonably possible.
For efficient review, we recommend reporting the issue within 7 calendar days after delivery and providing clear photographs of the item, packaging, and shipping label when available.
The seven-day reporting recommendation is an administrative guideline, not a waiver of any non-waivable consumer rights.
After reviewing the circumstances, we may offer an appropriate remedy, which may include:
- Replacement merchandise.
- A refund to the original payment method.
- A return shipping arrangement.
- Another reasonable resolution permitted by applicable law.
Where an issue is confirmed to result from our fulfillment error or a product defect, we will provide reasonable instructions for returning the affected merchandise and will not require the customer to bear ordinary return shipping costs for the confirmed issue.
1.6 Refund Process
Once an approved return is received, we will inspect the merchandise and determine whether it satisfies the applicable return conditions.
Approved refunds will generally be issued to the original payment method. We aim to initiate the refund within 5–10 business days after the returned item has been received and reviewed.
The time required for the funds to appear in the customer’s account may depend on the payment provider, card issuer, or financial institution.
Original shipping charges, if any, are generally non-refundable for change-of-mind returns, unless otherwise required by law or the return results from our error.
1.7 Return Shipping Costs
For standard returns arising from personal preference, sizing preference, or a change of mind, the customer is generally responsible for return shipping costs.
For confirmed defective, damaged, or incorrectly fulfilled orders, Bold Fit Studio will provide reasonable return shipping instructions or another appropriate solution.
Customers should use a trackable shipping method when returning merchandise. We cannot guarantee receipt of an item that is lost in transit before reaching our return facility.
1.8 Exchanges
If a customer needs a different size or product, please contact us at [email protected].
Exchanges are subject to inventory availability and approval. If the requested replacement is unavailable, we may offer a refund or another mutually acceptable resolution.
For hygiene reasons, socks must remain unused and in their original condition to qualify for a standard size exchange.
1.9 Cancellations
If you need to cancel an order, contact us as quickly as possible after placing it.
We will make reasonable efforts to stop fulfillment when an order has not yet entered processing or shipment. Once an order has been shipped, cancellation may no longer be possible, and the customer may need to follow the return procedure after delivery.
1.10 Order Disputes and Fair Treatment
We review return and refund requests individually and aim to resolve them consistently, transparently, and in good faith.
Nothing in this policy is intended to restrict rights available under applicable Florida or federal law, including rights relating to unfair or deceptive trade practices.
1.11 Contact for Returns
TG HARP HOLDINGS, LLC
Attn: Jordan Bernardo Cornelius
1760 Cox Rd
Cocoa, FL 32926
United States
Email: [email protected]